Ordering
Browse our collection, select your desired watch roll and configuration, then proceed to checkout. We accept all major credit cards, Apple Pay, Google Pay, and PayPal via our secure Stripe payment gateway.
We begin processing orders quickly. If you need to modify or cancel, please contact us at hello@svarnaheritage.com within 2 hours of placing your order. After that, we may not be able to make changes.
Every SVARNA watch roll arrives in our signature premium packaging — a rigid presentation box with tissue paper and a care card. Additional gift options are coming soon.
Yes. Enter your promo code at checkout on the Stripe payment page. Codes are applied after you proceed from our cart.
Shipping
US orders ship free and typically arrive within 3–5 business days. International orders incur a flat $25 shipping fee and arrive within 7–14 business days, depending on your location and customs processing.
Yes. We ship to over 30 countries. International customers are responsible for any applicable customs duties or import taxes.
Once your order ships, you will receive an email with your tracking number and carrier details. You can also view tracking information from your account under Order History.
Returns & Exchanges
We offer a 14-day return window from the date of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Please contact us at hello@svarnaheritage.com to initiate a return.
Due to the personalised nature of bespoke orders, they are non-refundable. However, if there is a manufacturing defect, we will gladly repair or replace the item at no charge.
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
Bespoke
Our bespoke service allows you to commission a custom watch roll tailored to your exact specifications — leather type, colour, stitching, watch slot count, monogramming, and more. Submit an inquiry through our Bespoke page and our team will guide you through the process.
Custom orders typically take 4–8 weeks from design approval to delivery, depending on complexity and material availability.
Yes, we require a 50% deposit at the time of order confirmation. The remaining balance is due before shipping.
Product Care
Store your watch roll in a cool, dry place away from direct sunlight. For leather models, use a high-quality leather conditioner every 6–12 months. Avoid exposure to water or extreme heat. The alcantara lining can be gently brushed to maintain its texture.
We use full-grain leathers, saffiano leather, and premium alcantara for linings. Hardware includes custom-finished magnetic closures and metal accents. Each material is selected for durability, aesthetics, and haptic quality.
Yes. Each watch compartment features individually cushioned alcantara-lined slots that prevent watches from touching each other or hard surfaces. The rigid outer shell provides additional impact protection during travel.
Still have questions? We're here to help.
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